TECHNICAL SUPPORT ENGINEER WI-FI Technologies
Chronos Consulting client is a fast growing global wireless technology company Hardware, Software & Services, listed in the NYSE.
The company is expanding their operations in Latin America and is looking to add to the team a Technical Support Engineer.
This individual will be working in a fast-paced environement, providing level 3 Technical support for various WI-FI technologies to channel partners, service providers and carriers.
Identify customer problems/issues and assist customer in achieving their goals while consistently achieving high Customer satisfaction.
Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
Formulate technical action plans for analyzing and resolving end-to-end solutions.
Identify and reproduce customer technical problems in a test/lab environment.
Escalate specific problems to development engineering for product enhancement.
Generate clear and concise documentation in the form of case notes, technical tips and white papers, including development of a knowledge database.
Bachelor’s degree in Computer Science, Engineering or related technical discipline Masters preferred.
Minimum of 2 years’ experience in designing, deploying, configuring, supporting, troubleshooting, debugging and administering some of the following Wireless LAN products and technologies:
WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK
Solid working experience with 802.11a/b/g/i standards and knowledge of 802.11n.
Solid understanding of TCP/IP, IGMP, and Routing Layer 2 & 3 communication
Linux system administration and configuration experience.
Ability to use protocol analyzers tools such as OmniPeek and Wireshark
Understanding of RF transmissions & antenna behavior
DOCSIS Networks knowledge is a plus.
3GPP Networks knowledge is a plus.
Wireless Access Points LWAPP a plus
These Certifications would be a plus: CWNA, CWSP, CWNE