guest relation manager / gerente de recepcion / front office managerCAUX International Group
• Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
• Higher Dipoma or Degree in Hotel Management.